01
Overview & Outcome
What the procedure covers, what starts it and the result the work should deliver.
OPERATING LIBRARY
About the Library
A clearer starting point for understanding how a business works.
Industry reference models for AI consultants, AI agencies, transformation leads and boutique consultancies.
Start with the structure of an industry. Then learn what makes your client’s business different.
Why Operating Library
Begin with context.
Build from evidence.
Operating Library connects departments, workflows and detailed SOPs. It gives you a structured view of the work before the first discovery conversation.
Use it to prepare better questions, follow handoffs and make ownership visible. Validate the reference with the people doing the work, then adapt it to their roles, systems and priorities.
50
Listed industry editions
18
Available editions
71
Editions coming soon
30,040
Available SOPs
Thirty-five editions supply 30,040 SOPs, including all 832 Mortgage Brokerages SOPs. The catalogue lists 90 editions; 55 are coming soon. Complete covers all 90.
Explore current and coming-soon editions ↗Inside each SOP
The work, the context
and the judgement.
A consistent structure that goes beyond a list of steps.
02
People & Systems
The roles involved, the tools they use and where responsibility changes hands.
03
Steps & Finished Work
The procedure itself, with a description and example of a completed result.
04
Why the Work Matters
The value of the workflow for the business, its customers and the people doing it.
05
Judgement & Rules
The decisions and rules to examine and validate against the organisation.
06
Exceptions & Escalation
What can go wrong, how to respond and the role to ask for help.
Your method
Built to support
your expertise.
01
Prepare
Use the industry reference to frame discovery and identify the questions worth asking.
02
Validate
Test the workflows with the people doing the work. Explore the exceptions and the handoffs.
03
Adapt
Make the reference specific to the organisation. Your evidence and judgement make the map useful.
The founder
Built by a practitioner.
Operating Library was founded by Benjamin Fowler, founder of Fowler Partners and Conducting AI. Benjamin works at the intersection of AI strategy, operating model design and organisational change, advising boards and management teams in Australia, the United States and the United Kingdom.
The libraries build on the operating-model and SOP work he developed at Conducting AI, and on what consultants need before a first discovery workshop: a clear view of how the business works, and a way to make it the client’s own.
View Benjamin on LinkedIn ↗